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Return Policy

Plans

Joint and Peg is committed to satisfying our customers with a quality product and service. We will provide refunds under the following conditions:

  • Full refunds on downloaded plans within 30 days of purchase minus a $10 processing fee. 
  • Full refunds on shipped plans within 30 days of purchase minus a $10 processing fee + the shipping and handling fee.
  • We request that you fill out a brief questionnaire to better understand your dissatisfaction and/or reason for the return.
  • Engineered Construction Plans sales are final.

After 30 days, all plan sales are final.  Please be sure that you have chosen the best plan to suit your needs and have received answers to your questions before making the purchase.

You can call us so we can assist with basic questions, and we are here Monday-Friday, 9-5EST to speak with you.

You can also email us at [email protected]

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